Websites of the guaranteeing suppliers within the TNS energo Group begin working on a unified platform

TNS energo Group of Companies Source: Press Service of the TNS energo Group of Companies 15 october 2015
Websites of the guaranteeing suppliers within the TNS energo Group begin working on a unified platform
In line with the Group's strategy of unifying corporate standards and enhancing customer service the websites of the regional energy retail companies of the TNS energo Group of Companieshave now begun to work across a single platform.
The use of both a common style and consistency inthe information provided by all the websites of the guaranteeing suppliers help to enhance the image of thestructure of the single holding company. Customers, the Group’s own employees, and representatives of the media and of the supervisory authorities now have the opportunity to work with a single interface,no matter in which of the Group’s regions they are located.

The main features of the new websites are their simplified access to the most popular user services. Billscan now be paid and readings submitted directly from the homepage without needing to register.

What makes the use of these modules particularly convenient is that, once a personal account number has been entered into the payment and readingssubmission modules, the information relating to that personal account and the latest uploaded readings is instantly displayed. All the important user actions on the websitesare accompanied by screen-tips.

The websites also include a module, to enable users to send requests for the installation, replacement, repair or sealing of metering devices as well as for other services. The «Contact us» module allows subscribers to send in suggestions and complaints on topics which concern them. An «Ask an Expert» module provides a guide to subscribers’ most frequently asked questions,as well as providing them with an opportunity to ask other questions. All three modules include an administrative component reflecting currentrequests and applications together withupdates on their status.

The websites of the energy retail companies within the TNS energo Group of Companieshave been designedto take account of the growing number of different types of displaydevices. All their componentsinclude large active areas for ease of fingertip navigation. The adaptive layout of the ’home’ and internal pages allows browsing of the websites, whether on up-to-date high resolution screens or on old monitors, cheap tablets or mobile devices — all aspects of the websites adjust to the screen resolutionas well asdisplaying correctly in all modern browsers.

Furthermore, the use of a single platform means that it is now possible to integrate new solutions and modules simultaneously into all the websites of the Company’s subsidiaries and affiliates. This makes the system flexible and allows for theimmediate adaptation of the websites to any changes, as necessary.


Company Profile:

The PJSC TNS energo Group of Companies is a member of the energy wholesale market and also manages 10 guaranteeing suppliers, servicing more than 19 million consumers across 11 regions of the Russian Federation: PJSC TNS energo Voronezh (Voronezh region), JSC TNS energo Karelia (Republic of Karelia), OJSC Kubanenergosbyt (Krasnodar region and the Republic of Adygea), PJSC TNS energo Mari El (Republic of Mari El), PJSC TNS energo NN (Nizhny Novgorod region), JSC TNS energo Tula (Tula region), PJSC TNS energo Rostov-on-Don (Rostov region), PJSC TNS energo Yaroslavl (Yaroslavl region), LLC TNS energo Veliky Novgorod (Veliky Novgorod region) and LLC TNS energo Penza (Penza region). According to the results for 2014, the Group supplied a total of 63.7 billion kWh of electricity.