TNS energo NN launches new feedback service for its business clients

A corresponding "Ask a Question" service for private customers was launched on the company’s website in 2012. Over the five years of its existence, the need for such remote feedback has increased 35-fold. In 2012 the service was used by 650 clients, while in 2016 it was already handling more than 22 thousand customers and during the first three months of 2017 nearly 8 thousand consumers have received consultations provided via the website by the company’s experts.

Oleg Shavin, Managing Director of PJSC TNS energo NN noted: "We are continuing to expand the range of remote services to simplify customers’ interaction with our power supply company. I am sure that this feedback service will be very popular with the company’s business customers."

Company Profile:

PJSC TNS energo NN is the guaranteeing supplier in the Nizhny Novgorod region, serving more than 33 thousand legal entities and over 1.2 million individual customers. According to its 2016 results, the company supplied 9.4 billion kWh of electricity.

The PJSC TNS energo Group of Companies is a participant in the wholesale electricity market, managing 10 guaranteeing suppliers serving around 21 million consumers in 11 regions of the Russian Federation: PJSC TNS energo Voronezh (Voronezh region), JSC TNS energo Karelia (Republic of Karelia), OJSC Kubanenergosbyt (Krasnodar region and the Republic of Adygea), PJSC TNS energo Mari El (Mari El Republic), PJSC TNS energo NN (Nizhny Novgorod region), JSC TNS energo Tula (Tula region), PJSC TNS energo Rostov-on-Don (Rostov region), PJSC TNS energo Yaroslavl (Yaroslavl region), LLC TNS energo Veliky Novgorod (Novgorod region) and LLC TNS energo Penza (Penza region). According to its 2016 results, the Group, as a whole, supplied 64,7 billion kWh of electricity.